Planned System Maintenance

 

Some of our services will be temporarily unavailable while we carry out planned system maintenance. The system maintenance will start at 6pm on Friday 28th August and will run until midnight on Monday 31st August.

 

During this time our customers will be unable to place bids for advertised properties, make changes to an existing application, upload documents or create a new application. These services will be available again from Tuesday 1st September.

 

Thank you for your patience and understanding while we carry out this work.

If you bid for a property and are then offered it, you are not obliged to accept it, however, we hope that by seeing all of the property details in the advert you will be able to make an informed choice about what properties to bid for and therefore should be confident that you would accept the property if you were offered it. 

Priority awards will be reviewed regularly and your priority may be downgraded if you refuse offers of suitable housing that meet your needs.  Please read property advert details carefully and only bid for properties that you are likely to accept if offered, as refusing offers may result in your priority band being downgraded.  Applicants with a platinum priority band will normally be made one offer of a suitable property before their band is downgraded.  Applicants with gold or silver priority will normally be made two offers of a property that meets their needs before their band is downgraded.

 

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